Planning Process Paper Essay Example for Free

think Process Paper EssayI will comp atomic number 18 the planning process to my current workplace. Followed by what I debate would be more crucial and why I think that. Also, I will briefly go over why I do not believe organizations brook over-plan during this process. The Basic Planning Process Step 1 Situational AnalysisThis measuring is where you would typic every(prenominal)y answer the question, Where are we direct? (Amicaall). In my current workplace, the authorised focus in this step is to be authentic that the customer is aware of the customer survey that lucky few may receive. Now, the goal is to be accepted the ones who may receive this survey are honest when filling it out with the most accurate information. All surveys are read and direct to the franchise the vehicle was serviced, or purchased. Therefore, any c one timern from the customer will highly be considered. We assure that ever individual that has an opportunity of receiving one of these important surveys is aware when delivering the vehicle after any services. So that if there is an issue with the service, that they please notify us before filling out the survey this steering we are sure the customer is happy with all services.Also, so that the consumer will know how honesty we stand by our word of correcting and bewareing to their suggestions by devising them happy responsibility away. Planners should gather, interpret, and summarize all information relevant to the planning issue in question. A through situational analysis studies past events, examines current conditions, and attempts to forecast early trends (Bateman Snell, 2007). By us being sure that are customers are aware of the survey ahead of time, we are more than likely to get a better knowledge of where we may need to focus more on improving or attempting the consumers ideas.By doing so, we are more like to procure reaching our goals. Step 2 Alternative Goals and Plansbased on the situational analysis, th e planning process should generate option goals that may be pursued in the future and the alternative plans that may be used to achieve those goals (Bateman Snell, 2007). A lot of our goals set at work are not just to be sure that all customers are happy but also that they know if theres something that has not instantly been put into effect that we are still in the process of doing so.It may be something that takes a little more financial effort as well as time. For example, a lot of customer keep mentioned the would like if their vehicle was washed and vacuumed after every service. We state the following to the customer when this is brought to our attention, As of now we are relocating to another facility, fortunately we will be in a bigger building that will also drop a car wash available. But for now we have washed your windows and vacuumed the vehicle. We await forward to being able to serve you better. Step 3 Goal and Plan Evaluationnext, managers will evaluate the advanta ges, disadvantages, and potential effects of each alternative goal and plan (Bateman Snell, 2007). This is pretty simple the goal and plan evaluation is discussed every morning within our manager meetings. Some of the ideas in plans theyve discussed in meetings are the following complimentary snacks, drinks, opening a Starbucks coffee station and mailing/emailing great coupons, specials off of services, even possibly a parking garage.The managers gather in concert to see what is best benefiting the customers and if there are any new ideas that may be brought to their attention. One, manager even stated he over heard a customer state to another customer, that it wouldnt be a bad idea if they had wireless internet so that I could continue to work man my vehicle is being serviced, you would think they would be caught up with the technology no days. If so what they plan on doing to implant them, are they realistic and attainable? mend in the meeting theyll discuss several ideas and e xamples of how to keep all eyes and ears open for any future goals and plans. Step 4 Goal and Plan plectrumonce managers have assessed the various goals and plans, they will select the one thats most appropriate and feasible (Bateman Snell, 2007). After everyone discussing and gathering information from consistent consumers the dealership has decided to select the following as plans for the future parking garage, complimentary drinks, a Starbucks station that consists of snacks, breakfast and lunch sandwiches up for purchase.Until the Starbucks station has built their customers, we have coupon vouchers so that the customer may have their first Starbucks Drinks for free. As all these ideas come out the next step would be to be sure the news letter gets mailed and emailed out to all of our customers and consumers. The newsletters will state all goals and plans that have been selected for our future facility. Step 5 Implementationonce managers have selected the goals and plans, they must implement the plans designed to achieve the goals (Bateman Snell, 2007). Well, as of now the dealership has implemented a lot of the planned goals.By this I mean, we now have a Starbucks station filled with snacks and many different beverages. We also have put a refrigerator full of all types of sodas and water all complimentary for all customers and purchaser of Toyota Sales and Service. As for the Parking Garage and Car Wash they are both in the works, we have blue prints viewing where the next facility will be built. Step 6 Monitor and Controlalthough it is sometimes ignore, this step in the formal planning process is essential. Planning works in a cycle it is an ongoing, repetitive process. (Bateman Snell, 2007).Now, the way the company monitors and tracks all the works in cycle is by asking all customers that watch like they have purchased or used the vouchers if they enjoy having Starbucks. All mentioned its a great change and they all thanked the company for taking t he time to listen to their ideas. The managers noticed that all surveys they were receiving had plenty comments about how the changes really benefit them. A lot commented on the wireless internet how covenant it was to have service performed on their vehicle and it didnt even seem that they werent at work because they could still use their computer and complete work assignments.To management it seemed that they were on the right track, by listening to the customers they could make most of them happy and keep their business. By doing so it seems that theyre helping to provide a better workplace as well as a great setting for people to achieve personal as well as career goals. In conclusion, an organization can not be very successful if they do not stay within the basic planning process. As Ive explained above every step is very important, though one I believe is most crucial and that is Step Situational Analysis. The reason why I feel this is most important is because if you disass emble a situation incorrectly then you may be headed in the wrong direction as far as improving. The situation may not need any correction or improvement at the time, therefore the situation that needs most improvement may be overlooked. I striket believe that any organization may over plan because the more effort put into planning the more correction or ideas may be created. This will prepare the organization for several different scenarios.